Customers may request a return or exchange within 14 days of receiving the merchandise. Refunds will be made via the same method you used to pay.
Please note: Items marked “Final Sale” cannot be returned/exchanged.
Specials and promotional items are excluded and are still subject to our regular return/exchange policy.
Cancellation
We accept cancellations before the product is processed. If the order is cancelled at that time, you will receive a full refund.
If the product has already been dispatched, unfortunately we are unable to cancel the order.
Return/Exchange Conditions
All items must be returned in their original sales condition, not worn, washed or altered, with all tags still attached.
All items must be returned with the original box.
All items must be returned in one package.
Returns/exchanges must be made using the same service as the original dispatch.
We only accept returns/exchanges to the country from which the order was originally dispatched, e.g. orders shipped to the United States must be returned from the United States
Customized items cannot be returned.
Unfortunately, returns/exchanges are not free (import and shipping costs will be at your expense).
For hygiene reasons, underwear, some jewelry, makeup and skin care products are not returnable. Swimming trunks and swimsuits can only be returned if the sanitary pads are intact.
Of course, any defective items can be returned.
We reserve the right not to accept any returns/exchanges if the product shows signs of wear or has been used or altered from its original condition.
If we refuse your refund/exchange, we will notify you; you can choose to have the product returned to you at your own expense.
How do I return an item or an entire order?
Step 1: Please contact our Customer Service Team and provide the following information to start the return process:
Order number
Proof of purchase
Video or photo of the defective product
Step 2: Return the receipt along with the item in the original packaging.
Step 3: Complete all three copies of the Return Proforma Invoice form. Place all copies in a transparent envelope and attach it to the package without sealing it. These documents are required for customs, so be sure to fill out all three copies.
Step 4: Hand the package to the courier, who will close the package tightly after checking the return.
Refunds
When returning items, refunds will be made to the original form of payment. The department store does not refund shipping costs on returns.
Once your package arrives at us, please allow 7-14 business days (depending on peak times) to process your return. If your return does not meet the listed conditions, we will return the package at your expense. Once your return is accepted, we will issue you a refund and you will receive a confirmation email.
Return/Exchange Address
447 fuqiangjie nandazhang nandongzhen gaochengqu shijiazhuangshi 052160 china
We can support you in the following ways
Email: admin@mail.chinesedepartmentstore.com
Service Phone: +1 6262651083
We strive to respond to your questions within 24 hours.
Customer Service Chat Hours:
Monday to Friday: 8am to 6pm (EST)
Now available in English.